1. All sales are final
All sales are final. We do not provide voluntary refunds for subscriptions or top-ups, including for partially used billing periods or unused word balances, except where a refund is required by mandatory law.
2. Right of withdrawal
If you are a consumer in the European Union, you normally have 14 days to withdraw from a contract for digital services. SecretWrite delivers its Service immediately, so by subscribing or purchasing a top-up you expressly request immediate access and acknowledge that you lose your 14-day right of withdrawal once we begin providing the Service. We capture this acknowledgement at checkout.
3. Legally required exceptions
Where the law that applies to you grants a refund or withdrawal right that cannot be waived, we honour it. Nothing in this policy limits any non-waivable consumer right you may have.
4. Cancellation
You can cancel your subscription at any time from your account. When you cancel, your plan stops renewing, you are not charged again, and you keep access until the end of the period you have already paid for. We do not refund the current or any past period. Word top-ups you have purchased are not tied to your subscription and remain available after you cancel, until you use them or they expire (see section 5).
5. Top-ups
One-time word top-ups are non-refundable once purchased. Top-up words are credited separately from your monthly plan allowance: they do not reset at your monthly renewal and remain available, including after you cancel your subscription, until you use them or until 12 months after the purchase date, whichever comes first. Top-ups can only be purchased while you have an active paid plan. If we grant a refund for any reason, any remaining top-up words are forfeited.
6. Payment processor and disputes
Payments are processed by Stripe, which acts as the Merchant of Record. As payment processor and Merchant of Record, Stripe may independently process disputes, chargebacks, or refunds in accordance with card-network rules and applicable law. Such cases are handled by Stripe outside this policy.
7. Contact
For billing questions, contact us at support@secretwrite.com.